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Frequently Asked Questions

PRODUCTS AND OUR BRAND

Q: Where are your products made?
A: All of our products are lovingly made in the U.K.

Q: Are your products vegan?
A: Yes, every one is registered with The Vegan Society

Q: Do you offer free samples?
A: We do not usually offer free samples, but you can find them in the drop down menu on each product page.

Q: Do you test on animals?
A: No, we are certified Cruelty Free and our products carry the Leaping Bunny logo.

Q: Which of your deodorants should I buy?
A: We almost always recommend that everyone starts with Clean Deodorant Balm. It’s a wonderful all-rounder. If your skin is very sensitive OR you know you cannot use Sodium Bicarbonate, please go for Gentle Deodorant Cream. We always recommend purchasing samples before a full-size pot.

Q: How does it work?
A: Our deodorants contain antibacterial ingredients that prevent odour causing bacteria from forming. By doing this so effectively we ensure that your underarms remain fresh all day.

Q: What’s the difference between your deodorant and a traditional deodorant?
A: Our deodorants are 100% natural. They do not contain any artificial fragrance, paragons, alcohol, or aluminium – ingredients commonly found in regular deodorants and antiperspirants. Our deodorants use natural ingredients to kill odour causing bacteria and ensure underarm skin completely fresh all day.

Q: How do I use the balm?
A: After showering apply a small amount under each arm using a light sweeping motion. We include an insert with every order, for anyone who hasn’t used our deodorant balm before.

Q: Is it safe to use whilst pregnant?
A: Firstly, “Congratulations!” We recommend the Gentle Deodorant Cream ‘Unscented’ for pregnancy and breasting because it does not contain any essential oils.

Q: How do I store the balm?
A: Store it in the original pot, in a cool dry place, out of direct sunlight.

Q: The product I want is out of stock, when will it be back?
A: If your desired product is out of stock, please send us an email with the exact product name (range and scent) and were will let you know when it will be back. Alternatively, you can check our retailers on our ‘Where To Buy’ page.

Q: My balm feels weird – what’s happened?
A: It sounds like the active ingredients have sunk to the bottom. This happens occasionally because we purposely do not use any binding agents in our deodorants. See the advice in the next question.

Q: What should I do if it melts or separates?
A: If your balm melts or separates, take a clean dry implement and thoroughly stir the mixture, then place in the freezer for around an hour. If you live in a cold climate and your balm hardens in low temperatures, just pop the bottom of the pot in a warm sink of water.

Q: Does the balm go off?
A: If the deodorant remains unopened, it will last for two years. After opening, the product lasts for one year. With daily use a full size pot should last for more than two months, so you’ll never come anywhere close to the use-by date.

Q: My skin was irritated by your deodorant balm. Why could this be?
A: Even with 100% natural products, some skin types can become irritated. In the case of our natural deodorants it is often down to whether a person can tolerate Sodium Bicarbonate. This is a mineral salt we use in our products as an effective antibacterial. It is slightly alkaline and occasionally causes redness by affecting skin pH. Discontinue use if this occurs and send us a message via or contact form. We will be able to help you find the right product for your skin type. It’s very important to take advantage of our sample sizes for this reason. Gentle Deodorant Cream does not contain Sodium Bicarbonate.

Q: Can I apply the deodorant after shaving?
A: We advise patch testing before doing so. Skin is at its most sensitive post-shave and this could lead to irritation. If you tend to have sore underarms following shaving, it might be wise to leave for a few hours and then apply. Our Gentle Deodorant Cream is almost always fine for use after shaving, but it’s still best to do a patch test to be sure.

Q: I have a nut allergy, can I use your balm?
A: As one of of the ingredients in our balm is coconut oil we would have to recommend speaking to your Doctor before using. Interesting, the coconut is a member of the palm family and is only a distant relative to the tree nut. The botanical distance between coconuts and tree nuts would suggest that people with tree nut allergies could in fact tolerate coconut.

Q: I’m looking for an antiperspirant, is this for me?
A: Our deodorants do not inhibit perspiration because we believe in allowing the body to sweat. Many customers report that over time they sweat significantly less. This could be due to allowing your body to regulate production without blocking the pores. 

 

BUYING AND SHIPPING

Q: Where can I buy it?
A: On this website, and via our stockists.

Q: How much does shipping cost?
A: Shipping is based on your location and parcel weight. Add your items to the basket and head to checkout to find out your shipping costs.

Q: What is the status of my order?
A: Once you have completed your transaction were will send you a confirmation email, and when it ships you will receive a shipping notification. If you do not receive one of these you should have a PayPal email tool. We aim to dispatch all parcels within 3 working days. Royal Mail First Class usually arrives within 2-3 working days from posting.

Q: Do you ship internationally?
A: We certainly do.

Q: My order has not arrived! What can you do?
A: If your order has not arrived within 10 days it’s important that you reach out to us straight away. Send us a message via the contact form with your order number and we will be able to check the status of your delivery. If more than 14 days have elapsed since your parcel was shipped we will be unable to check the status with Royal Mail.

Q: My order has been returned to you because I didn’t get to the depot in time.
A: When this happens we will refund the order costs (minus shipping) once we have received the parcel back at the warehouse.

Q: What method of payment can I use?
A: PayPal.

Q: Do you provide a tracking number?
A: We post our items using Royal Mail 1st Class, so there’s no tracking information We will send you an email when your deodorant has left the warehouse. Via the Royal Mail portal we are able to see the journey your parcel has taken and whether it has arrived/or gone to the depot.

Q: I’ve just received my order and noticed the packing peanuts – are they plastic?
A: Our packing peanuts are made from non-GMO corn and can be recycled with food waste, compacted or dissolved in warm water.

Q: I want to return my order.
A: Please send us a message within 14 days of delivery with your order number and the reason for return. We will help you with your return.

Q: I purchased your product via one of your stockists- can I return it to you?
A: If you purchase our deodorants from one of our stockists, you will need to contact them to enquire about their refund or exchange policy.

Q: I want to become a retailer.
A: Thank you for your interest! Send us a message through our contact form, and we can go from there.