Orders received before 5pm (weekdays) will be packaged and shipped the following day. Orders placed after 5pm will ship on the next working day. Orders placed on Saturday and Sunday ship on Monday.
Once it’s left us, it’s down to your friendly local postie, but with first class shipping it shouldn’t take more than a couple of days (UK).
Returns and Refunds
We want you you to love your new deodorant, but if you change your mind you can return it to us in it’s original, resalable condition. For reasons of hygiene, your item must remain unopened and unused or we will not be able to offer you a refund.
If more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To return your product, or to report a faulty product, you should first send us a message.
You will be responsible for packaging up your return securely and paying for the return shipping costs. Except in the case of returning faulty items, shipping costs are non-refundable. We cannot guarantee that we will receive your returned item so it’s best to send it Registered Post and to get a tracking number.
We only replace items if they are defective or damaged due to a fault on our part. If you need to make an exchange send us a message.
You have the right to cancel your order within 7 days under the Distance Selling Regulations.
Please confirm your cancellation in writing to us via email. You may have to return the goods to us as we aim to despatch items the following working day in most cases.
Returning an item from a cancelled order, which has already been despatched, is at the cost of the purchaser.
We refund money on receipt of the goods in satisfactory condition. This means they have not been used, opened or have damaged packaging. We are legally obliged to ensure your money is refunded within 30 working days.
At The Natural Deodorant Co., we are 100% committed to keeping your data safe and secure, will only use the data necessary to improve your experience with us, and will never send you spam and give you control over what you wish to receive from us. For our full Privacy & Cookies Policy, click here.
If you wish to ask us any questions you can send us a message here.